Having issues with Chatterino or need general assistance? Check the below troubleshooting below corresponding to your operating system for assistance!

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Basic troubleshooting¶

Prior to starting on the below, you should first try the basic troubleshooting steps listed here. These steps can resolve a variety of issues:

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• Ensure that your Chatterino is up to date.
• [Windows] Try running Chatterino in administrator mode.
• [Windows] Ensure that you have the x64 Visual C++ Redistributables installed AND have restarted your PC after installation:
  • x64: https://aka.ms/vs/16/release/vc_redist.x64.exe
  • Chocolatey: choco install vcredist140

I am having an issue with the Chatterino extension¶

Chatterino extension issues should be posted here.

Chatterino not starting/Crashing upon startup¶

• [Windows] Try running Chatterino in administrator mode.
• [Windows] Adding Chatterino to your anti-virus/malware whitelist.
• [Windows] If nothing else works, try resetting your settings using the Fresh Install option in the installer.

Does using Chatterino accumulate Twitch channel points?¶

Unfortunately not. This is a limitation due to Twitch using internal APIs for channel points.
This will however work with most chatbots, as they simply take you being connected to chat as 'watching the stream'.

Can I use Chatterino as my chat overlay for my stream?¶

You definitely can, but it's not recommended. We suggest using a service similar to KapChat.

Why are my messages being sent in webchat, but not in Chatterino?¶

There's a few things to cover here:

• If your message is not sent in Chatterino, it is likely not sent in webchat either. Webchat renders messages whether they are sent or not, Chatterino will only render the message if it is accepted by the server.
• If you're trying to type in a chat where there are a lot of active chatters, then your message may be dropped by Twitch's chat servers (due to the volume).
• If an alt account has been banned in that chat, you have likely been shadowbanned by Twitch in that channel. Which prevents any of your other accounts from speaking in that channel.
• If you have spammed too much in another chat, you have likely been temporarily shadowbanned by Twitch in channels where you are not: Subscribed, VIP or Moderator.

If all else fails, you may be having connection issues to Twitch or your network may be blocking the necessary IRC ports in order to connect.

Chatterino is repeatedly disconnecting from Twitch chat¶

If you are having troubles with Chatterino repeatedly connecting/disconnecting, it is likely due to the large amount of channels you are connected to. The maximum channel limit is usually around the 100 mark, but may differ from user to user.Try closing splits in Chatterino in order to fix this.

I am unable to send whispers from Chatterino¶

If you are getting the Your settings prevent you from sending this whisper error message, it may be due to:

• You turning on the Block Whispers from Strangers option in your Twitch account security settings.
• Your account is too new to be able to whisper users using IRC. If you wish to whisper a user, you must first add the user as a friend, then use the Twitch website to whisper the user. This was an IRC spam protection measure put in place by Twitch. This is not a Chatterino bug.

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FFZ/BTTV emotes are not working¶

You need to be logged in to see emotes.Try hitting F5 once to manually refresh the emotes.

Chatterino only makes a connection to the necessary APIs to fetch these emotes, if you are still having issues fetching them, then your network may be blocking requests to those APIs.

I have link information turned on, but am unable to see the information when hovering over a link¶

• The server (braize) used to fetch the link information may be down. Braize uptime can be found here.
• Your network may be having issues connecting to braize. Try restarting your PC and router.

How do I get the supporter badge?¶

Donate €10 to fourtf here (can be done in multiple donations). You should get your badge automatically after about 5 minutes. Make sure to restart Chatterino if you can't see the badge.
If you still can't see it, ask fourtf on Chatterino Discord for assistance.

Login expired error¶

If you're getting the Login expired for user <user>! Try adding your account again. error, simply re-add your account and it will start working again.

How do I add Chatterino as an OBS dock?¶

This is not natively supported, but there is a work around:

1. Add a dock into OBS for standard Twitch chat.
2. Turn on Always on top in Chatterino.
3. Click the 3 dots up the top of a channel split and click Popup.
4. Move and resize the chat to overlay on top of the standard Twitch chat.

Where is my Chatterino folder located?¶

On Windows:%APPDATA%/Chatterino2

On Linux:$HOME/.local/share/chatterino

On Mac:$HOME/Library/Application Support/chatterino

How do I delete the Chatterino cache / settings?¶

Navigate to your Chatterino folder and remove corresponding folders.

• The Cache folder contains cached network requests from Chatterino.
• The Logs folder contains chat logs from chats you've had open in Chatterino.
• The Misc folder contains internal information about the current running instance of Chatterino.
• The Settings folder contains any settings you may have configured in Chatterino (e.g. font size, highlight phrases) and your list of channels open.

My settings / commands / window layout are not saving¶

This is usually a case because Chatterino is unable to save settings on your disk. To fix that, try following steps:

1. Run Chatterino as Administrator.
2. Back up your settings by copying them from your Chatterino folder to a safe location on your disk and delete them. Restart your computer and try launching Chatterino again.
3. Back up your settings, uninstall Chatterino and install it again, but make sure Fresh Install option is checked.
4. Try running Chatterino in portable mode.

What is nightly and how to use / install it¶

Overview¶

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Nightly is a 'developer release' of Chatterino. It is released every time there's a new change added to source code. It includes some features that may not be available in the latest stable release.

Installation¶

1. Go to nightly release page on GitHub.
2. Download nightly:
   • For Windows download test-cmake-chatterino-windows-x86-64.zip
   • For Linux download test-cmake-Chatterino-x86_64.AppImage
   • For Mac download test-cmake-chatterino-osx.dmg
3. Install nightly:
   • On Windows, right click the archive > Extract All > Extract (Override files if prompted). Open the newly extracted folder and create a shortcut for the chatterino.exe file to the Desktop for easy access.
   • On Linux, open up the download directory in your terminal and execute the following command chmod +x test-cmake-Chatterino-x86_64.AppImage && sudo mv test-cmake-Chatterino-x86_64.AppImage /usr/local/bin
   • On Mac, open the dmg file and drag Chatterino into the Applications folder.

Updating¶

Nightly ignores version checking and it will not attempt to update on its own. Because of that it will not notify you when a new stable update is available. To update, repeat steps above. If you want to switch back to stable release, download and install it from Chatterino's website.

Issues¶

Since nightly is a testing release, it may be a little unstable. If you find any bugs, make sure to report an issue on GitHub. Before opening an issue make sure you're on latest nightly (to check it, go to Settings > About and compare commit hash) and that there's no duplicate issue already open.

Here's a short guide on opening DMG files on Windows and extracting data from them.

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1. Adobe robohelp. Download DMG Extractor (it's free).

   Once installed, DMG Extractor will run automatically.

2. Open DMG Extractor and select the DMG file you want to extract

   Click the 'Open' menu icon on the top-left of the window.

   If the DMG archive is password protected, DMG Extractor will prompt you for its password:

3. DMG Extractor will load the file you selected. If you have a large DMG file, a progress bar will show until the DMG file is loaded.

   Now you should be able to see all the files contained within the DMG file and navigate folders and files.

4. Extract the files you want

   Click 'Extract', next to the 'Open' button. You can choose whether to extract the whole of the DMG's contents into the same folder, or into a specific one chosen by you. If you don't need to extract all the files, just select the files you want and on the 'Extract' menu click 'Selected files to…'

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That's it: extraction complete! Your selected files should now have been converted from the DMG file and saved onto your Windows computer ready for you to use.